Refund Policy

The short version

Listen to the free preview before you pay — it’s there so you never buy minutes for a result you don’t like. If something still goes wrong, we’ll make it right.

Pay-as-you-go packs

• Unused packs can be refunded in full within 14 days of purchase.
• Partly used packs can be refunded for the unused share within 14 days.
• Minutes are valid for 12 months from purchase.

Creator subscription

• Cancel any time from your account settings. You keep your minutes until the end of the billing period, and you won’t be charged again.
• If you were charged for a renewal you didn’t intend and haven’t used any of the new minutes, write to us within 7 days for a refund.

Failed or broken results

Failed jobs never use minutes — they are returned automatically. If a job finished but the result is clearly broken (silence, wrong file, cut short), email us with the file name and we’ll restore the minutes.

How to ask

Email support@audio2clean.org from the address on your account with the date of purchase. We usually reply within two business days. Refunds go back to the original payment method.